Privacy Policy
At Vanguard Lighting, we are committed to protecting your privacy and handling your personal information securely and responsibly.
Vanguard Lighting is a trading style of PPG M&E, Sports & Horticultural Lighting Ltd, registered in England and Wales under company number 13582869.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our lighting services.
1. Information We Collect
We may collect personal information when you contact us, submit an enquiry form or use our website.
This information may include:
Your full name
Email address
Telephone number
Business name and address
Project location and requirements
Details of your enquiry
Correspondence relating to our services
Technical information, including your IP address, browser type and website usage data
We only collect personal information that is necessary for legitimate business purposes.
2. How We Use Your Information
Vanguard Lighting may use your personal information to:
Respond to enquiries about our lighting services
Prepare quotations and discuss project requirements
Arrange lighting installations, maintenance and repair work
Communicate with customers regarding ongoing projects
Manage customer accounts and business relationships
Improve our website and customer experience
Maintain financial and administrative records
Comply with legal and regulatory obligations
Send marketing communications where permitted by law
We do not sell your personal information to third parties.
3. Legal Basis for Processing Personal Information
Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for collecting and processing personal information.
Depending on the circumstances, we may rely on:
Contractual necessity: Processing information to provide our services or take steps before entering into a contract.
Legitimate interests: Managing business enquiries, maintaining customer relationships and improving our services, provided your rights are not overridden.
Legal obligations: Processing information to comply with tax, accounting and other legal requirements.
Consent: Processing information where you have given permission, including certain marketing communications and non-essential cookies.
Where we rely on consent, you can withdraw it at any time.
4. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business and deliver our lighting services.
These may include:
Contractors and subcontractors involved in lighting projects
Website hosting and IT service providers
Customer management and communication platforms
Accountants and professional advisers
Payment processing providers
Regulatory authorities where required by law
We only share information where there is a valid business or legal reason.
Where third parties process personal information on our behalf, we require appropriate data protection safeguards.
5. How We Protect Your Information
Vanguard Lighting takes reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.
These measures may include secure data storage, access restrictions and appropriate security procedures.
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods depend on the type of information, the nature of our relationship with you and applicable legal requirements.
For example, certain financial and accounting records may need to be retained for six years or longer where required by law.
When personal information is no longer required, we securely delete or anonymise it.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyse website performance and understand how visitors use our services.
Cookies are small files stored on your device when you visit a website.
The types of cookies we may use include:
Essential cookies: Required for the website to operate correctly.
Analytics cookies: Help us understand visitor behaviour and website performance.
Functional cookies: Remember preferences and improve website functionality.
Marketing cookies: Support relevant advertising and measure marketing effectiveness.
Where required by law, we obtain your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through your browser settings or any cookie controls available on our website.
8. Your Data Protection Rights
Under UK data protection legislation, you have certain rights regarding your personal information.
These include:
Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Request corrections to inaccurate or incomplete information.
Right to erasure: Request deletion of your information in certain circumstances.
Right to restrict processing: Ask us to limit how we use your personal information.
Right to data portability: Request the transfer of certain personal information to another organisation.
Right to object: Object to certain types of processing, including direct marketing.
Right to withdraw consent: Withdraw consent where we rely on it as our lawful basis.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the contact details provided on our website.
9. Third-Party Websites
Our website may contain links to external websites operated by third parties.
Vanguard Lighting is not responsible for the privacy practices, security or content of these websites.
We recommend reviewing the privacy policies of external websites before submitting personal information.
10. International Data Transfers
Some third-party service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we ensure that appropriate safeguards are in place in accordance with UK data protection legislation.
These may include UK adequacy regulations or approved contractual arrangements.
11. Children's Privacy
Our website and services are intended for businesses and individuals seeking professional lighting services.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality or legal requirements.
Any updates will be published on this page.
We recommend reviewing this policy occasionally to remain informed about how we handle your personal information.
13. Contact Us
If you have any questions about this Privacy Policy, how we process personal information or your data protection rights, please contact us through our website.
Vanguard Lighting
A trading style of PPG M&E, Sports & Horticultural Lighting Ltd
Registered in England and Wales
Company Number: 13582869
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
We encourage you to contact us first so that we can address any concerns directly.